Volunteer Adviser

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What does an adviser do?

The role of a CAB adviser is very varied and the most challenging. The training is intense and the standards you must achieve are high! Our clients will depend on you...

 

Here’s some more information on some of the things advisers do in CAB:

  • interview clients primarily face to face, also by phone and e-mail

  • provide information from AdviserNet and other sources

  • explain the choices the client faces, and what these choices mean

  • offer practical help to clients by writing letters, making phone calls and helping fill in forms

  • perform calculations (for example, to assess entitlement to certain kinds of benefits)

  • refer clients to other departments within CAB or other appropriate agencies if they are better placed to help

  • write comprehensive records of all clients’ cases

Support and development for CAB advisers

You don’t need to know everything to be a CAB adviser! Citizens Advice Bedford utilises an accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our internet-based AdviserNet system is full of information you need to help your clients.

There will always be someone in  CAB that you can go to for guidance or support to make sure that you’re giving the right advice.

Once you’re a competent adviser, you can choose to undertake training and develop specialist skills such as, for example, employment tribunal representation or money advice.
 

Want to join us? 

Click on 'Apply to be an Adviser' and complete your application form.
 

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Citizens Advice Bedford Trading Name of Bedford & District Citizens Advice

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