Volunteer Client Support Officer

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Apply for Client Support Officer

What does a Client Support Officer do?

Have you ever wondered what it’s like to be first person our clients and visitors meet when they come to see us? 

Our Client Support Officers have an important role in delivering our advice service by welcoming clients with a friendly, yet reassuringly professional persona, performing a triage process and helping everything to run smoothly. At Citizens Advice Bedford, we don't keep clients waiting so you'll need to be well organised, friendly and decisive, with excellent computer skills.


As a Client Support Officer you would:

  • greet clients and other visitors

  • answer the phone

  • ensure clients know what is happening and when they'll be seen

  • explain the services available

  • point out self-help materials

  • monitor client numbers  

  • maintain the client services area

  • enter information into computer systems.

Specific qualifications and experience are not required to take on the role. You need to:

  • have a good manner when talking to people

  • have basic computing skills

  • have an understanding of, and commitment to confidentiality

  • be friendly and approachable.


Click on 'Apply to be a Client Support Officer' and complete your application form.