Copyright © 2019 Citizens Advice Bedford. All rights reserved.

Citizens Advice Bedford Trading Name of Bedford & District Citizens Advice

Privacy Policy: https://www.bedfordcab.org.uk/privacy-policy.html

    7a St Paul's Square Bedford, MK40 1SQ

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Volunteer Roles

Apply to be an Adviser

What does an adviser do?

The role of a CAB adviser is very varied and the most challenging. The training is intense and the standards you must achieve are high! Our clients will depend on you...

 

Here’s some more information on some of the things advisers do in CAB:

  • interview clients primarily face to face, also by phone and e-mail

  • provide information from AdviserNet and other sources

  • explain the choices the client faces, and what these choices mean

  • offer practical help to clients by writing letters, making phone calls and helping fill in forms

  • perform calculations (for example, to assess entitlement to certain kinds of benefits)

  • refer clients to other departments within CAB or other appropriate agencies if they are better placed to help

  • write comprehensive records of all clients’ cases

Support and development for CAB advisers

You don’t need to know everything to be a CAB adviser! Citizens Advice Bedford utilises an accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our internet-based AdviserNet system is full of information you need to help your clients.

There will always be someone in  CAB that you can go to for guidance or support to make sure that you’re giving the right advice.

Once you’re a competent adviser, you can choose to undertake training and develop specialist skills such as, for example, employment tribunal representation or money advice.

Apply for Client Support Officer

 

What does a Client Support Officer do?
 

Have you ever wondered what it’s like to be first person our clients and visitors meet when they come to see us? 

Our Client Support Officers have an important role in delivering our advice service by welcoming clients with a friendly, yet reassuringly professional persona, performing a triage process and helping everything to run smoothly. At Citizens Advice Bedford, we don't keep clients waiting so you'll need to be well organised, friendly and decisive, with excellent computer skills.

 

As a Client Support Officer you would:

  • greet clients and other visitors

  • answer the phone

  • ensure clients know what is happening and when they'll be seen

  • explain the services available

  • point out self-help materials

  • monitor client numbers  

  • maintain the client services area

  • enter information into computer systems.

Specific qualifications and experience are not required to take on the role. You need to:

  • have a good manner when talking to people

  • have basic computing skills

  • have an understanding of, and commitment to confidentiality

  • be friendly and approachable.

Apply for Admin Assistant

 

What does an Admin Assistant do?

As a Citizens Advice Bedford volunteer administrator you could be involved in many of the business functions of the organisation. You could specialise in providing support to contract management, assisting the every day business admin or even providing support to one off projects and operational deliverables.  Each area is critical to the smooth running of the organisation.  

As an Admin Assistant you could be:

  • word processing

  • electronic file management

  • processing client information

  • arranging events

  • using databases and spreadsheets

  • answering emails and phone calls

  • updating local information

Apply for Trusteeship

 

What does a Trustee do?

As an independent charity, we are governed by a board of trustees, who serve as volunteers giving their time and expertise freely. As a Citizens Advice Bedford (CAB) Trustee you will be responsible for the overall governance and strategic direction of the charity, developing the organisations aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. 

Day to day control is delegated to the Chief Executive and his management team. The board formally meets 5 times a year and individual trustees often visit the organisation in between. 

As a Trustee you will be involved in:

  • contribute actively to the board of trustees' role in giving firm strategic direction to CAB, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets

  • ensure that CAB complies with its governing document (its Articles of Association), charity law, company law and any other relevant legislation or regulations

  • ensure the financial stability of CAB  

  • support the chief executive officer and management team

Person specification :

  • commitment to the aims & values  of CAB

  • willingness to devote the necessary time and effort

  • Innovative & enterprising 

  • integrity

  • strategic vision

  • understanding of the digital landscape 

  • awareness of the 3rd sector external operating environment  

  • Independent judgement and able to communicate this effectively 

  • an understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

  • an ability to work effectively as a member of a team and to take decisions for the good of CAB